Dr. Tail supplies professional veterinary instruments, equine dental instruments, farrier and hoof-care tools (hoof nippers, hoof knives, rasps, clinchers and horseshoe spreaders), castration and obstetrical instruments, animal handling and identification tools, grooming supplies, pet accessories and polo gear.
Yes. Our veterinary, equine dental and farrier instruments are made for veterinarians, equine dentists, farriers and clinics. They are made from surgical-grade stainless steel or forged high-carbon steel, depending on the tool, and inspected by hand before shipping.
Standard shipping is free on US orders over $100. Shipping costs for smaller orders and international addresses are shown at checkout before you pay.
Orders ship from our warehouse in Dundalk, Maryland. US standard shipping typically takes 5–7 business days and international shipping typically takes 10–15 business days. Expedited options, where available, are shown at checkout.
Yes. International shipping rates are calculated at checkout. International customers are responsible for any customs duties, taxes or import fees charged by their country.
You will receive a tracking number by email as soon as your order ships.
You can request a return within 14 days of delivery. Items must be unused and in their original packaging with all parts. See our Returns & Refund Policy for full details.
Email support@drtail.com or call +1 (443) 854-1770 with your order number and the reason for the return. Once your return is approved, we will email you return instructions.
Return shipping is the customer’s responsibility unless the item arrived damaged, defective or incorrect. In those cases, Dr. Tail covers the return shipping.
Once we receive and inspect your return, approved refunds are issued to your original payment method, usually within 5–7 business days. Your bank may need additional time to post the refund.
Contact support@drtail.com right away with your order number and photos, and we will arrange a replacement or refund.
Contact us as soon as possible at support@drtail.com or +1 (443) 854-1770. We will do our best to help, but orders that have already shipped cannot be changed or cancelled.
We accept Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, Google Pay and Shop Pay. All payments are processed through Shopify’s secure, encrypted checkout.
Yes. Veterinary clinics, farriers and distributors can apply for a dealer account for wholesale pricing, bulk orders and OEM or private-label manufacturing. Request a dealer account.
Email support@drtail.com or call +1 (443) 854-1770, 8am–6pm ET. You can also use our contact form.