14-Day Return Policy
Dr. Tail offers a 14-day return policy on veterinary instruments, farrier tools, equine dental instruments, grooming supplies and pet accessories. You have 14 days from the date of delivery to request a return.
Return eligibility
- Items must be unused and in the same condition you received them.
- Items must be returned in their original packaging with all parts and accessories.
- A receipt or proof of purchase (your order number) is required.
How to start a return
Email support@drtail.com or call +1 (443) 854-1770 (8am–6pm ET) with your order number and the reason for the return. If your return is approved, we will email you return instructions. Items sent back without an approved return request cannot be accepted.
Return shipping
Return shipping costs are the customer’s responsibility unless the item arrived damaged, defective or incorrect. In those cases, Dr. Tail covers the return shipping.
Damaged, defective or wrong items
Please inspect your order as soon as it arrives. If anything is damaged, defective or not what you ordered, contact support@drtail.com right away with your order number and photos, and we will arrange a replacement or refund.
Exchanges
The fastest way to get a different item or size is to return the original item and, once the return is approved, place a new order.
Refunds
Once we receive and inspect your return, we will email you to confirm whether the refund is approved. Approved refunds are issued to your original payment method, usually within 5–7 business days. Your bank or card provider may need additional time to post the refund.
Shipping
Free standard shipping on eligible retail orders within the contiguous U.S., with no minimum purchase. Orders to Alaska, Hawaii, U.S. territories and international destinations are charged shipping at checkout. Orders ship from our warehouse in Dundalk, Maryland, and a tracking number is emailed when your order ships. See our Shipping Policy for details.
Questions? Contact Dr. Tail at support@drtail.com or +1 (443) 854-1770.