1. What types of products does Dr. Tail offer?

Dr. Tail specializes in high-quality equine dental, farrier, and veterinary tools. Our product range includes horse dental instruments, hoof care tools, veterinary equipment, and more.

2. Are Dr. Tail's products suitable for professional use?

Yes, our products are designed for professional equine dentists, farriers, and veterinarians. We ensure that all our tools meet industry standards for durability and performance.

3. Do you offer international shipping?

Yes, Dr. Tail ships products globally. We ensure that our products reach you promptly and safely, no matter where you are located.

4. How can I track my order?

Once your order is dispatched, you will receive a tracking number via email. You can use this number to track your package through our shipping partner's website.

5. What is your return policy?

We offer a 10-day return policy on all our products. If you are not satisfied with your purchase, you can return it within 10 days of delivery for a full refund or exchange.

6. How can I contact customer support?

You can reach our customer support team through our contact form on the website or by emailing contact@drtail.com. We are here to assist you with any queries or concerns.

7. Do you offer discounts for bulk purchases?

Yes, we provide special discounts for bulk purchases at wholesale prices. Please contact our sales team at drtailusa@gmail.com or fill the form on wholesale tab for more information on bulk pricing and discounts.

8. What payment methods do you accept?

We accept various payment methods, including credit/debit cards, PayPal, and bank transfers. All transactions are secure and encrypted.

9. Are your products tested for quality assurance?

Absolutely. All our products undergo rigorous quality checks to ensure they meet the highest standards of performance and safety.

10. How long will it take to receive my order?

Delivery times depend on your location and the shipping method chosen. Typically, standard shipping within the United States takes 5-7 business days, while international shipping can take 10-15 business days. Expedited shipping options are available for faster delivery.

11. How do I initiate a return or exchange?

To initiate a return or exchange, please contact our customer support team at contact@drtail.com with your order number and reason for return. We will provide you with instructions on how to return the item.

12. Do I have to pay for return shipping?

Return shipping costs are the responsibility of the customer unless the item was received damaged or defective. In such cases, Dr. Tail will cover the return shipping costs.

13. How long does it take to process a refund?

Once we receive your returned item, it typically takes 5 7 business days to process your refund. You will receive a confirmation email once the refund has been issued. The refund will be credited to your original payment method.

14. What if my order arrives damaged or defective?

If your order arrives damaged or defective, please contact us immediately at contact@drtail.com with photos of the damage and your order number. We will arrange for a replacement or refund as soon as possible.

15. Can I change or cancel my order after it has been placed?

If you need to change or cancel your order, please contact us as soon as possible at contact@drtail.com. We will do our best to accommodate your request, but once the order has been shipped, changes or cancellations are not possible.