Pet Cooling Mat
SKU: DRTAC21-S
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Return unused items in original packaging within 14 days of delivery.
Instant Cooling Comfort: Automatically activates when your pet lies on it, offering soothing relief for up to 3 hours, no effort required.
No Water or Power Needed: Ready to use right out of the box. It cools without the need for water, electricity, or refrigeration and recharges itself in 15–20 minutes when not in use.
Pet-Safe, Non-Toxic Gel: Crafted with non-toxic, eco-friendly cooling gel that’s safe for pets, children, and the planet.
Durable & Easy to Take Anywhere: Lightweight, foldable, and resistant to wear and tear, perfect for use at home, outside, or while traveling.
Fits All Breeds & Sizes: Comes in a variety of sizes from S to XXL, ideal for both cats and dogs. Great for crates, floors, pet beds, and even car seats.
Pet Cooling mat
Size: 5 sizes
Color: blue
Material: Surface: Environmental PVC Inside: Spong+Cold storage material
Weight: 10 lb (XL)
What is your return policy?
You can request a return within 14 days of delivery. Items must be unused, in their original packaging with all parts, and you'll need your order number. Email support@drtail.com or call +1 (443) 854-1770 to start a return, and we'll email you return instructions once it's approved.
Who pays for return shipping?
Return shipping is the customer's responsibility. If your item arrived damaged, defective or wrong, Dr. Tail covers the return shipping.
What if my order arrives damaged, defective or wrong?
Email support@drtail.com right away with your order number and photos, and we'll arrange a replacement or refund.
How long do refunds take?
After we receive and inspect your return, approved refunds go back to your original payment method, usually within 5–7 business days. Your bank may take a little longer to post it.
How much is shipping?
Free standard shipping on eligible retail orders within the contiguous U.S., with no minimum. For Alaska, Hawaii, U.S. territories and international addresses, the shipping cost is shown at checkout before you pay.
How long will delivery take?
Orders ship from Dundalk, Maryland. US standard delivery typically takes 5–7 business days; international delivery typically takes 10–15 business days. You'll get a tracking number by email when your order ships.
Do you ship internationally?
Yes. International customers are responsible for any customs duties, taxes or import fees charged by their country.
Not sure which size or model you need?
Email support@drtail.com or call +1 (443) 854-1770 (8am–6pm ET) and tell us what you'll use it for. We'll help you pick before you order.
Which payment methods do you accept?
Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, Google Pay and Shop Pay, through Shopify's secure checkout.
Do you offer wholesale pricing for clinics, farriers and distributors?
Yes. Request a dealer account for wholesale pricing and bulk orders.
See our full Returns & Refund Policy.